Explain Your Issue:
My wife and I along with my son who is 16 years old applied for our B1/B2 renewal under the interview waiver and had our appointment confirmed for dropbox. At the VAC they informed that my son needs his biometrics done and should schedule new biometric appointment. The problem is that he is a dependent on my profile and I am unable to remove him from my primary profile. When I wrote to the help desk, they informed to log in to my primary profile and from there I can manage the dependents, however i do not see any such option in my profile.
Any suggestions how this can be solved would be much appreciated.