Issue with dependents.

Gowthami

I'm planning to make payment for me and both of my kids. I'm able to add add my son but my daughters application erred out saying "profile exists in our DB". Kindly help!

srivi

Seems like you have created a separate profile for your daughter. Try to add yourself and your son into that profile and make a payment from your daugther's account.

Gowthami

@srivi Thanks for the information.But when I tried to loggin ti my daughter profile and tried to fillin as suggested I'm getting " No primary contact found on dependent." error. We are stuck here from almost a month. Can you please help us?

Uma

Hi @Gowthami

Is your issue resolved ? i am also not able to add my son as a dependent "profile exists in our Database"

Kindly suggest me what is the resolution for this issue.

Regards

Uma

Gowthami

My husbandentered wrong details and once the profile got added he updated the application with Correctly. It worked

mjain007

Gowthami I could create my account and added my wife's account using this workaround and also paid the fees but I am getting a generic error when I select any date from the calendar while scheduling drop box appointment. Could it be because of the duplicate accounts in the system? Did you get any such error and any suggestion to get this resolved? Thank you

Rachel_17

Hi could you please explain. Did you enter wrong passport number ? Gowthami

Aparna

I want to add my daughter details as a dependent in my profile.

I tried many times to add my daughter details as dependent but i couldn't add it.Everytime it is showing

error message 'your personal details match a profile which already exists in our database.

My daughter details are in another profile.

Is it possible to pay VISA FEE of my daughter in separate profile.

Is she is going to be a primary applicant or dependent applicant in that profile ?

Give me a suggestion to solve this problem.

Thank you...

Gowthami

No when i was trying to add dependentsi got.not while makingpayment@"mjain007"#p5499

Gowthami

Why dont you try adding wrong passport number . Once it got added you can correct it as i did for the same issue@"Aparna"#p5462

Rachel_17

Hi, when did you correct it ? Is there a option in the portal ?Gowthami

Uma

I had the same problem dependent error "your profile is already exist in our data *what I did was I gave one space after passport number and then I was able to complete the payment and scheduled visa appointment.

Try it, hope it works

Regards

Uma

vjoseph

I am having the same issue and am considering entering the wrong details, and editing it later. But from what I understand, it is not possible to edit the passport number once I submit it right?

Rachel_17

Hi, did you solve the issue?vjoseph

Gowthami

It’s been a while since I did but I do remember editing is available . If you followed the other messages in this thread , they gave passport number followed by space instead of typing wrong number and later editing.

Gowthami

Try saving with all other details and then you can correct the passport number before submitting . If you already submitted without correction you can call customer service to get it corrected.

ENOSH99

GOTO FEEDBACK AND REQUEST OPTION IN PORTAL. WRITE GIVE NEW UNUSED EMAIL ADDRESS, JUST WRITE I AM UNABLE TO CREATE MY CGI ACCOUNT PLEASE UPDATE MY NEW UNUSED EMAIL ADDRESS TO MY ACC. MY NEW EMAIL ADDRESS IS XXXXXX@GMAIL.COM.ATTACTCH PASSPORT.WITHIN 24 ACC UPDATED TO A NEW EMAIL ADDRESS. THEN YOU CAN ADD YOUR DAUGHTER IN PORTAL.