Getting error " Applicant's biodata is locked" while trying to edit profile

jvg2018

Explain Your Issue: Profile has incorrect passport issuance date and when trying to change the passport issuance date, getting the error : "Applicant's biodata is locked". When I reached out to customer care, they are saying that profile cannot be updated once made and to go ahead with visa slot booking.

Screenshot:

Webpage URL: https://www.usvisascheduling.com/en-US/

mk3013

jvg2018 Did you then schedule an appointment ?? I have the same issue, as in my portal I have passport incorrect expiry date. I raised three cases and they are closing the case again and again without proper solution.

Earlier I paid for the appointment fees but because of this issue I cancelled that application and wanted to start fresh and ready to pay for the new application and appointment but I am not able to modify as t's showing Applicant data is currently locked.

srivi

Inform this to the person in charge at the OFC (Biometrics) appointment. They should be able to correct and it before it is passed to the next phase.

jvg2018

Thanks for replying! Problem is this is a case of H1B renewal, so we are directly going for dropbox. My friend who recently went told the number of officials and their availability is limited. And not sure what to do if the official says that we cannot proceed

srivi

jvg2018 I would say, do not worry. My personal H-1B dropbox experience at the counter is

the officer asked for 4 or 5 documents that are actually needed. I have a few more, but he said not needed.
asked if my DS160 details are correct.
picked the best photographs needed - I've taken 2 sets of photos got from 2 different photo studios.

So, as long as your DS-160 details are correct, (if not refil with correct ones, give the new DS-160 to the official) mention to them that your passport issuance date is incorrect, ask them to correct it. DS-160 goes to the US office, the details on the visa portal stay at the OFC/Biometrics records.

P.S: There is no guarantee the official will do the changes, but I don't see any reason to not help us out. Just be curtious and pleasing.

jvg2018

Thanks a lot for the detailed reply, really helps. I was not aware we need photographs for H1B dropbox. DS-160 confirmation page says that photos will be taken at the VAC? Does it have the requirements of US passport photo?

srivi

jvg2018 They take photos at VAC? Is that in the instructions? Pretty sure, there was nothing like that in December 2021. If it instructions mention VAC will take photographs, then you may not need it from outsite. Also, anyone can submit your documents at the VAC - in that case outside photographs will help, at least.

jvg2018

srivi

Understood, i think i also have to take photo per the instructions from my company.
Another question - i am not able to see any availability for Chennai for Nov/Dec. I have already booked flight tickets and I am not sure what to do now. I heard from someone else that Nov/Dec slots for Chennai opened up Aug first week but then closed up immediately.
Do you think there will be more slots made available soon?
Also can we do drop box at a different location even though i will be sending the documents from Chennai?

surodeep

I have the same problem and I dont even have any option to schdule an interview . Just a blankpage with one option of information correction which leads to biodata locked.

jvg2018

Hi mk3013 and Surodeep, i went ahead and made the payment because the customer care also said the same thing as srivi mentioned earlier - book the appointment and inform the officials there about the issue. I dont think there is any other solution.

srivi

jvg2018 Can you please tag my comment as the "select best answer" so that it will show up on the top, will be helpful for others.

mk3013

Hi @jvg2018, @srivi and @surodeep , thank you so much for providing the information. It's really a great help.

@jvg2018 and @surodeep could you please let me know, how much time did they take to reply you guys for request/problem/feedback that you guys raised about this application currently locked issue?

Was it over a phone call or email or the portal ?

Actually It's been more than 10days that I raised my 4th request in the portal. The first three they just resolved with providing any correct solution.

jvg2018

mk3013 : I reached out to them through email and the portal help, but that didnt go anywhere. Eventually i reached out through customer care chat that i found from the old visa appt system website. They only have like 5-10 ppl responding and there is no wait time indicator, so you just have to stay alive on the page. Sometimes it took me 15 mins and sometimes it took me 1 hour to get someone to respond. And if you dont respond in 2 mins, they will immediately go to the next person and you will trigger the chat again

mk3013

@jvg2018 brother could you please share there chat link.

Thanks in advance brother.

jvg2018

mk3013

This is link i used : https://www.ustraveldocs.com/in/en/contact-us#call

Uma

Hi @jvg2018

I am also facing same issue for my son visa application "Applicant's biodata is currently locked". what is the resolution for this issues.since one month i am facing the issue cant submit the application for my son..

Could please anyone help me on this matter.

Regards

Uma

surodeep

I am also still waiting for them to resolve the issue as I dont even have the options on the left side of the webpage to book my appointments

surodeep

Please try calling the support and ask them to resolve the issue for everyone.

jvg2018

Hi @srivi : I completed my dropbox appointment on Nov 28th, and did not inform about the above issue since i thought it may not matter… now its been 16 days and no update (still showing as application received in CEAC portal). Should i go to the VAC and inform them about the issue? Could it be the reason that the passport status is still in first phase?