Dependent missing on the primary , should I still go ahead ?

sanil1986

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Long story short

At The old portal got an appointment for parents for Aug 2024
At the new portal, during the initial days, I saw an earlier date of Nov 2023 and went ahead. I didn't realize but it was only for the primary.
Now the primary has Nov 2023 appointment and secondary Aug 2024
I have been emailing customer care to add the dependent on the primary but have not gotten any response
what should I do?

  1) cancel both and select a new date so both can go together ( this may be late 2024 or 25 )

continue what I have and wait for customer care?
per customer care, create a different profile for the dependent and find a slot ( very confused as to how I can remove the dependent from the original account, and create another profile for the dependent.

srivi

Do you want both applicants go together? Is it for parents? If yes, going both together makes more sense. Better to bring both applicants into a single applicant and schedule it.
During the profile creation, it asks for passport number. So, if the applicant is registered in other profile as dependent, it will separate the profile from the combined application.

Suggestion: Given, the buggy portal and unpredicatable slot openings, I would just keep this current appointment,. Try to create a new profile for the other dependent, activate with it the previous reciept. Once activated, try to get the same day, same location slots (60-90 minute difference) is also OK.